Support

ROUNDS is an interval trainer for boxing rounds, Tabata, EMOM, AMRAP, circuits and your own custom formats, with a big readable clock, spoken cues for what is coming next, and optional Bluetooth heart rate on iPhone, iPad and Android. It runs on iPhone, iPad, Apple TV and Android, and the iPhone app includes an Apple Watch companion.

Contact us

Email {{MAINTAINER: SUPPORT_EMAIL}}. We read everything. Telling us your device and what you were doing when something went wrong saves a round trip.

Signing in on a TV

Your TV shows a short code, and you enter that code in the ROUNDS app on your phone —not on a web page. We will never ask for a pairing code or a password on a website.

1. Leave your TV on the screen showing the code.
2. Open ROUNDS on your phone and make sure you are signed in.
3. Go to Settings → Account → Pair a TV.
4. Type the code from the TV and confirm.

Codes expire after about ten minutes — start again on the TV for a fresh one. "Pair a TV" only appears once you are signed in on the phone. On an Apple TV you can instead sign in with Apple directly on the TV; on an Android TV the code is the only way in. That sign-in works, but browsing and running workouts have not reached Android TV yet, so there is little to see once you are in. More on TV sign-in.

Subscriptions

Some features need a paid subscription. It is sold and billed by the App Store or Google Play — never by us — and the price is shown before you buy. A subscription follows your account, so signing in on another device brings it with you.

Cancelling, refunds and billing

Cancel in the store you bought from; we cannot cancel or refund on your behalf. Subscriptions are bought on a phone or tablet, not on a TV. You manage them in that same store, either on the phone or tablet or on the store's website. On an Apple TV the subscription arrives with your account once you sign in there.

• iPhone or iPad: open the Settings app, tap your name, then Subscriptions. You can also manage it at apps.apple.com/account/subscriptions. Refunds are requested from Apple at reportaproblem.apple.com.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions. You can also manage it at play.google.com/store/account/subscriptions.

Cancelling stops the next renewal; you keep the paid features until the period you already paid for ends. Uninstalling the app does not cancel anything.

Your account and your data

You can browse ROUNDS on your phone or tablet without an account, but starting a workout asks you to sign in, and an Apple TV asks you to sign in before anything else. Signing in also syncs your saved workouts and your history between devices. Your heart rate and calorie data never reach our servers. They stay on the device, and in your own iCloud or Google device backup if you have one switched on. Your email address and your age ride that same backup.

Your heart-rate data can leave the device one other way, and only if you ask for it. If you connect Strava, every workout you finish on that device is uploaded to Strava automatically, from the moment you connect until you disconnect, and the upload includes your heart-rate graph, at roughly one reading every few seconds, whenever you wear a strap. Workouts you end early are not uploaded, and workouts recorded on your watch are not uploaded. The privacy policy is specific about exactly what is and is not transmitted.

To delete your account and everything stored with it, see deleting your account.Cancel your subscription first — deleting the account does not stop the billing.

Reminders

ROUNDS can send you a summary when you finish a workout, a nudge a day later if you have a streak going, and a prompt when your next programme session is due. They carry the workout's name, apart from the day-later streak nudge on Android, which is a generic line. They are scheduled by the app on your device, not sent from our servers — ROUNDS has no push server and never has — so turning them off in your phone's notification settings stops them completely.

Things ROUNDS does not do yet

• The Apple Watch app does not browse your library or edit workouts — that stays on your phone or tablet. It runs a workout your phone has pushed, or a built-in quick-start; it can stream your heart rate to the phone; and while you run on the phone it will usually mirror the clock onto your wrist so you can read it there. The mirror is view-only — the controls stay on the phone — and it needs the watch app to have been opened once. Only the push-to-watch route is limited: the self-paced formats, including strength, cannot be sent to the watch to run on their own, though a phone-started one still mirrors.
• There is no Wear OS app; the Android app does not pair with an Android smartwatch.
• On Android TV you can sign in, but browsing and running workouts are not there yet. For now use your phone, your tablet or an Apple TV.
• A phone's own sensors cannot measure heart rate. On iPhone it can come from a paired Apple Watch or a Bluetooth chest strap; on iPad and Android it needs a Bluetooth strap or equivalent.
• There is no web version — the site you are reading is information only.